Privacy Policy

This Privacy Policy describes how Grand Management Group LLC ("The Grand," "we," "us," or "our") collects, uses, and protects information in connection with the management of our residential properties and resident communications.

Information We Collect

We collect information you provide directly to us in connection with your tenancy, including:

• Full name, date of birth, and government-issued identification
• Contact information including address, email, and mobile phone number
• Financial information for rent processing (processed through secure third-party platforms)
• Maintenance request details and communication history
• Lease documents and related agreements

How We Use Your Information

We use the information we collect to:

• Manage your tenancy and process rent payments
• Communicate regarding maintenance, building notices, and account matters
• Send SMS text messages as described in our SMS Consent & Terms
• Comply with legal obligations and property management requirements
• Maintain security and safety across our properties

SMS Communications

We use your mobile phone number to send informational and transactional SMS text messages related to your tenancy. These messages are delivered through Propera, our property operations platform. We do not share your mobile phone number with third parties for marketing purposes.

You may opt out of SMS communications at any time by replying STOP to any message. For full SMS terms, see our SMS Consent page.

Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in property operations, including Propera (our SMS and property management platform), under confidentiality obligations
• Legal authorities when required by law, court order, or to protect the rights and safety of residents and staff
• Successor entities in the event of a sale or transfer of a property

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Financial transactions are handled through PCI-compliant third-party processors.

Retention

We retain resident information for the duration of your tenancy and for a reasonable period thereafter as required by applicable law and property management standards in the State of New Jersey.

Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements. To make a request, contact us at the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to residents via the contact information on file.

Contact

For privacy-related inquiries, contact The Grand Management Group:

57 Murray St, Elizabeth, NJ 07202
info@thegrand.group

Last updated: 2025. Grand Management Group LLC · Elizabeth, NJ